Bank-by-Phone FAQ
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Bank-by-Phone FAQ
The answers to the following questions are displayed underneath each question. Click on the questions to open/close the answers.
When calling Bank-by-Phone be sure to listen for the "available balance". Your available balance is your balance less any funds that are "on hold" due to deposits, debit card transactions or loan security.
When you use your EdFed Rewards VISA® Debit Card to sign for a transaction instead of using your PIN, the funds will be placed on hold until the transaction is presented by the merchant for payment. When you use your EdFed Reward VISA® Debit Card with your PIN, those transactions will usually post right away.
For security purposes, if you (or anyone else) attempts to access Bank-by-Phone using an incorrect PIN, your account will become frozen. Should your account become frozen, you will be locked out of Bank-by-Phone. Please call the Member Contact Center to correct this problem.
Here you can view menu options as well as print a Bank-by-Phone Menu to keep with you at all times.
- To make a loan payment on Bank-by-Phone use the "Transactions Menu" and transfer to the credit card loan.
- EdFed Rewards VISA® Credit Cards can be accessed under the Loans option.